Privacy Policy

1. Information We Collect

When you use the Esoora platform, we collect information that helps us provide a safe and efficient delivery experience:

• Account Data: Name, phone number, and email address.
• Location Data: Your precise or approximate location to help delivery partners find your address.
• Order History: Details of the meals and restaurants you interact with.
• Device Data: IP address, device type, and app usage statistics.

2. How We Use Your Data

We use your information to:

• Facilitate food orders and real-time delivery tracking.
• Process payments via third-party providers (e.g., Telebirr, CBE).
• Send order updates and promotional offers (if opted-in).
• Improve app performance and troubleshoot technical issues.

3. Sharing with Third Parties

We do not sell your personal data. However, we share necessary data with:

• Merchants: Your name and order details so restaurants can prepare your food.
• Delivery Partners: Your name, phone number, and address to complete the delivery.
• Payment Gateways: Necessary transaction data to verify your payment.

4. Data Security

We implement industry-standard encryption to protect your data. Your personal information is stored on secure servers managed by Ethio Clicks PLC. While we strive for 100% security, no digital transmission is entirely immune to risks.

5. Your Rights

You have the right to access the personal information we hold about you. You can update your profile directly in the app or request account deletion by contacting our support team.